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Infrastructure Manager

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Infrastructure Management

The Infrastructure Manager is responsible for ensuring the functioning of the PA infrastructure landscape according to the business needs and to agreed SLAs. The Infrastructure Manager manages and steers external service providers, specifically the Prime Contractor, and continuously monitors SLA adherence and initiates changes to the agreed SLAs in case this is required. In addition, the Infrastructure Manager ensures the operational steering of other providers (e.g. for network, telephony, hardware provision) through the Prime Contractor, and is the owner of the corresponding contracts.

Key relationships:

  • Service delivery manager from Prime Contractor 

  • Prime Contractor management level (in case of escalation) 

  • Application Manager, R&D Application Manager and IT Security Manager 

  • IT Business Partners from all regions
  • Manage external service providers (Vendor Management incl. Service Level Management, 
Security, Architecture) 

  • Manage IT Governance for infrastructure 

  • Manage IT budget and contract portfolio for infrastructure contractors 

  • Understand and manage infrastructure requirements
  • Perform IT Risk Management and ensure compliance


  • Several years of IT management experience in an international environment, especially in IT 

  • Good understanding of the IT needs of a mid-size business with regard to infrastructure 

  • Experience in infrastructure management in a Cloud-based environment
  • Experience in steering outsourcing partners (on-shore, near-shore off-shore)
  • Fluency in English 

Specific details

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Advert details

Advert ID: 68
Displayed: 1209
Expires: 01.04.2018

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